Encryption Service Organization (ESO):
An ESO is an organization or individual that is not a Member or Processor of the STAR Network but that provides services to a Member that include: (i) loading software into a STAR Terminal or STAR Internet Device; (ii) loading or injecting Encryption Keys into PIN Pads, STAR Internet Devices, or Authentication Tokens; (iii) providing merchant help desk support which includes reprogramming of terminal software, programming of STAR Internet Merchant Web sites and/or Internet Payment Screens; or (iv) providing STAR Account Holder help desk support, including but not limited to assisting STAR Account Holders with their STAR Internet Devices.